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Contract Details
Contracts:
Contracts - Public Search
: Contract Details (ID: 2170)
1. Main Details
Contract Number
CFOPD-22-C-014
Contract Title
Overflow Call Center
Agency
Office of Tax & Revenue (OTR)
Vendor
Navient BPO, LLC
[13865 Sunrise Valley Drive Herndon VA 20171 US]
Status
Active
Description
The District of Columbia Office of the Chief Financial Officer (OCFO) has a requirement for a Contractor to provide an Overflow Call Center provider to provide experienced call center services, at its facility, for year-round call center support to the OTR Customer Service Administration (CSA), to ensure a transparent and timely service experience for all taxpayers engaging and communicating with the OTR.
Contract Type
Requirements Contract
Subcontracting Plan Percentage
Task Order Driven Contract
No
Date Contract Signed
8/31/2022
Small Purchases
No
Award Method
Competitive
Solicitation Number
CFOPD-22-R-014
CBE Portion
Waiver
Council Package
No
DOES First Source Compliance
No
Sole Source Contract
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22-C-014 - Mod 4.pdf
MOD4 - Change in requirements
2/27/2024 3:38:54 PM
22-C-014 - Mod 3.pdf
MOD 3 -
exercise of Option Year 1; CBE: 35% subcontractor plan
8/29/2023 8:23:32 AM
22-C-014 - Mod 2.pdf
Mod 2 Change Requirements
2/9/2023 3:57:31 PM
22-C-014 - Mod 1.pdf
Mod 1- FTI NDA
12/7/2022 11:56:41 AM
22-C-014 - DF Price.pdf
DF Contractor's Responsibility
9/1/2022 5:10:31 PM
22-C-014 - DF Responsibility.pdf
DF Price Reasonableness
9/1/2022 5:09:56 PM
22-C-014 - Contract.pdf
Contract Award
9/1/2022 5:09:00 PM
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