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Contract Number: CFOPD-15-C-015
Contract Title: Telephony Call Center Upgrade & Maintenance Services
Contractor: Alvaria, Inc.
211 Perimeter Center Parkway NE, Suite 200
Altanta, GA 30346
Agency: Office of the Chief Information Officer (OCIO)
Number of Option Periods: Four
Duration of Each Option Period: 1 year option periods
Options Exercised: Four
Current Term Start: 4/8/2025
Current Term End: 4/7/2026
Description: The Government of the District of Columbia (the District) Office of the Chief Financial Officer (OCFO) on behalf of the Office of the Chief Information Officer (OCIO) requires the Contractor to upgrade the OCFO’s current Aspect telephony system.
If there are no attachments shown below, please contact ocfo.contracts@dc.gov for more contract information.
Attachments / Files
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15-C-015 - Mod 19.pdfModification No. 19
15-C-015 - Mod 18.pdfModification No. 18
15-C-015 - Mod 17.pdfModification No. 17
15-C-015 - Mod 16.pdfModification No. 16
15-C-015 - Mod 15.pdfModification No. 15
15-C-015 - Mod 14.pdfModification No. 14
15-C-015 - Mod 13.pdfModification No. 13
15-C-015 - Telephony Call Center Upgrade - Aspect - Mod 12.pdfModification No. 12
15-C-015 - Telephony Call Center Upgrade - Aspect - Mod 11.pdfModification No. 11
15-C-015 - Mod 28.pdfModification No. 28
15-C-015 - Telephony Call Center Upgrade - Aspect - Mod 10.pdfModification No. 10
CFOPD-15-C-015 - Telephony Call Center Upgrade - Aspect Software, Inc. - Modification 6.pdfModification No. 6
CFOPD-15-C-015 - Telephony Call Center Upgrade - Aspect Software, Inc. - Modification 5.pdfModification No. 5
CFOPD-15-C-015 - Telephony Call Center Upgrade - Aspect Software, Inc. - Modification 3.pdfModification No. 3
15-C-015 - Mod 9.pdfModification No. 9
15-C-015 - Telephony Call Center Upgrade - Aspect - Mod 8.pdfModification No. 8
CFOPD-15-C-015 - Call Center Upgrade - Aspect Software, Inc. - DF Price Reasonableness.pdfDetermination & Findings
CFOPD-15-C-015 - Call Center Upgrade - Aspect Software, Inc. - DF for Contractor Responsibility.pdfDetermination & Findings
CFOPD-15-C-015 - Telephony Call Center Upgrade - Aspect Software, Inc. - Modification 7.pdfModification No. 7
CFOPD-15-C-015 - Telephony Call Center Upgrade - Aspect Software, Inc. - Modification 4 correction.pdfModification No. 4
CFOPD-15-C-015 - Telephony Call Center Upgrade - Aspect Software, Inc. - Mod 2_Fully Executed 04-07-2016.pdfModification No. 2
CFOPD-15-C-015 - Telephony Call Center Upgrade - Aspect Software, Inc. - Mod 1 Fully Executed 01-27-2016.pdfModification No. 1
CFOPD-15-C-015 - Call Center Upgrade - Aspect Inc - Contract Award.pdfContract
15-C-015 - Mod 20.pdfModification No. 20
15-C-015 - Mod 22.pdfModification No. 22
  
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