| Contract Number: |
CFOPD-22-C-014 |
| Contract Title: |
Overflow Call Center |
| Contractor: |
Pioneer Customer Experience, LLC
13865 Sunrise Valley Drive,
Herndon, VA 20171 |
| Agency: |
Office of Tax & Revenue (OTR) |
| Number of Option Periods: |
Four |
| Duration of Each Option Period: |
1 year option periods |
| Options Exercised: |
Four |
| Current Term Start: |
8/31/2026 |
| Current Term End: |
8/30/2027 |
| Description: |
The District of Columbia Office of the Chief Financial Officer (OCFO) has a requirement for a Contractor to provide an Overflow Call Center provider to provide experienced call center services, at its facility, for year-round call center support to the OTR Customer Service Administration (CSA), to ensure a transparent and timely service experience for all taxpayers engaging and communicating with the OTR. |
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If there are no attachments shown below, please contact ocfo.contracts@dc.gov for more contract information.
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| Attachments / Files |
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